How does ITIL 4 view process standardization?

ITIL 4 views process standardization as a structure that can be adapted to specific contexts. This perspective recognizes the importance of having standardized processes to ensure consistency, efficiency, and quality in service management. However, it also emphasizes the need for flexibility, allowing organizations to tailor these processes to fit their unique operational environments and business needs.

The adaptability of standardization supports continuous improvement and innovation because it provides a foundational framework while also allowing for modifications based on specific circumstances or requirements. This means organizations can standardize their processes to leverage best practices but still have the agility to adjust and refine those processes as they evolve or as new opportunities and challenges arise. This balance between structure and adaptability is crucial for successful service delivery in a rapidly changing business landscape.