How does ITIL 4 suggest organizations should handle change management?

ITIL 4 emphasizes the importance of a structured approach to change management, which is critical for maintaining the stability of IT services while allowing for necessary changes to enhance or adapt those services. The correct answer highlights that organizations should ensure all changes are assessed, approved, and implemented efficiently. This encompasses the need for a formal assessment process to evaluate the potential risks and benefits associated with each change, ensuring that decision-makers have the necessary information to make informed choices.

Additionally, the approval process is vital because it involves stakeholders who can provide insights and identify any potential issues that may arise from the change. Implementing changes efficiently further supports the ITIL philosophy of delivering value to customers while minimizing service disruption. By having a systematic approach to change management, organizations can better align their IT services with business needs and ensure a reliable and consistent service experience.

In this context, the other suggested practices, such as implementing changes without assessments, avoiding approval processes, or communicating changes only after implementation, would likely lead to unmanaged risks and potentially negative impacts on service delivery. This highlights why those approaches are not consistent with the ITIL framework’s focus on effective and responsible change management.