How is a 'process' defined?

A 'process' is defined as an interrelated set of activities transforming inputs into outputs. This definition captures the fundamental essence of what a process is: it involves multiple steps that are connected and dependent on each other, contributing to a specific goal or outcome. By emphasizing the transformation aspect, it highlights that processes not only involve a sequence of actions but also take raw materials or data (inputs) and modify them in some way to generate a final product or result (outputs).

This definition is particularly relevant in ITIL and service management contexts, where understanding how different activities interconnect and contribute to delivering value is crucial. Defining processes in this way also allows for better evaluation and optimization, as it prompts organizations to consider how changes in one part of the process can affect the overall outcome.

The other options do not fully encompass the definition of a process. Describing a process simply as a sequence of steps does not convey the interrelated nature of activities required for transformation. Referring to a set of organizational resources focuses more on the inputs rather than the activities themselves. A collection of tools for project management pertains to specific methods and software, but not the broader concept of processes within an organization.