What does an Improvement Review evaluate?

An Improvement Review specifically evaluates the effectiveness of improvements against desired outcomes. This process is essential in the context of continuous service improvement, as it allows organizations to assess whether the changes implemented have achieved the intended results and how they align with the overall objectives. By focusing on desired outcomes, the Improvement Review provides insights into the value delivered by improvements, enabling teams to learn from their experiences and make informed decisions for future initiatives.

The emphasis on effectiveness ensures that organizations are not only measuring the completion of tasks but also the impact those tasks have on their goals. This aligns with the ITIL 4 principle of continuously evolving and improving services. Such evaluations help identify successes and areas that might need further attention, fostering a culture of ongoing enhancement.

In contrast, the other options, while related to various aspects of organizational performance, do not focus on the assessment of improvement initiatives directly. For example, evaluating financial profitability or employee retention strategies relates to different organizational concerns and metrics, which do not align directly with the purpose of an Improvement Review.