What does effective change management in ITIL aim to do?

Effective change management in ITIL aims to ensure that changes are made with minimal disruption to services. This practice recognizes that changes are a necessary part of managing IT services and that they can have significant impacts on the organization. Therefore, it focuses on balancing the need for change with the risks and potential disruptions that changes can introduce.

By implementing a structured approach, change management seeks to assess the potential impact of changes, prioritize them, and schedule them in a way that minimizes any negative effects on service delivery. Effective communication among stakeholders and thorough planning further contribute to this goal, ensuring that everyone is prepared for the change and that it aligns with business objectives.

This approach contrasts sharply with the other options. For example, aiming to eliminate all risks associated with changes is unrealistic, as risk is inherent in any change process. Delaying changes until all stakeholders agree can lead to a bottleneck in service delivery and may hinder necessary improvements. Additionally, minimizing service quality would be counterproductive to the overall goal of ITIL, which is to enhance service delivery and customer satisfaction.

Ultimately, the focus on minimizing disruption aligns perfectly with ITIL's aim to provide efficient, dependable, and responsive service management practices.