What does the scope of the Organizational Change Management practice aim to achieve?

The scope of the Organizational Change Management practice in ITIL 4 aims to achieve continuous improvement in adaptive change approaches because it emphasizes the need for organizations to be agile and responsive to change. This involves developing the capability to effectively manage change in a way that not only mitigates risks but also allows the organization to adapt and thrive in a dynamic environment.

By focusing on continuous improvement, Organizational Change Management seeks to refine processes, enhance stakeholder engagement, and promote a culture that embraces change rather than resisting it. This perspective recognizes that change is an integral part of organizational growth and that employing adaptive change approaches can lead to better outcomes, both for the organization and its stakeholders.

Improving how changes are approached and implemented is essential in today’s fast-paced business landscape, where organizations must frequently adapt to new technologies, market demands, and other external pressures. This approach contrasts with the other options, which may either limit adaptability, focus narrowly on workflows without consideration of broader change management practices, or restrict efforts to administrative functions that do not leverage change effectively.