What does the term 'practice' refer to in an organizational context?

In an organizational context, the term 'practice' refers to a set of organizational resources designed for performing work. This concept encompasses not just the tools and technologies required to carry out tasks, but also includes the skills and knowledge of individuals, governance structures, and processes that collectively enable the organization to deliver services and achieve its objectives.

This definition highlights the holistic nature of a practice, emphasizing that it is not merely about individual components but rather the synergy and integration of various elements that contribute to effective work execution. When organizations refer to a practice, they are often talking about the broader framework that enables them to operate efficiently and effectively, rather than focusing solely on isolated tasks or workflows.

In studying ITIL 4 and the Direct, Plan, and Improve practice, understanding this comprehensive view of 'practice' is essential, as it underscores the importance of aligning resources, skills, and processes with the organization’s goals for continuous improvement and value delivery.