What is a primary goal of service-oriented practices in ITIL?

The primary goal of service-oriented practices in ITIL is to optimize organizational efficiency through value delivery. This approach emphasizes the importance of providing valuable services to users and stakeholders by ensuring that services are designed and managed in a way that meets their needs and expectations. The focus is on delivering value, which includes maximizing outcomes and minimizing costs, leading to improved customer satisfaction and business results.

By prioritizing value delivery, organizations can align their services with the strategic goals of the business, ensuring that resources are effectively utilized to achieve the best possible results. This focus on service orientation supports the development of practices that enhance collaboration, innovation, and responsiveness to change, thereby driving continuous improvement and sustainable growth within the organization.