What is the purpose of the "service improvement plan"?

The purpose of the service improvement plan is to document the actions needed to achieve specific improvements in service performance. This plan serves as a structured approach to identifying, implementing, and tracking improvements within an organization’s services. By clearly delineating the specific areas for enhancement and outlining the necessary actions to achieve those improvements, the plan provides a roadmap that teams can follow to ensure continuous service improvement.

Having a well-defined service improvement plan helps organizations prioritize their efforts, allocate resources efficiently, and measure progress over time. It is essential in fostering a culture of continual improvement and is aligned with the overall ITIL 4 concept of delivering value through effective service management. This structured approach not only drives service performance but also enhances customer satisfaction by ensuring that services are consistently aligned with customer needs and expectations.

The other options do not fulfill the primary purpose of a service improvement plan as they focus on different aspects of service management, such as documenting services, proposing new offerings, or evaluating team performance, which are not aligned with the specific focus on improving existing service performance.