Which key concept in ITIL 4 replaces the traditional approach of focusing solely on processes and technology?

The key concept in ITIL 4 that replaces the traditional approach of focusing solely on processes and technology is centered on a holistic approach, which emphasizes the importance of considering the entire service management lifecycle from end to end. This perspective integrates various elements, including people, processes, technology, partners, and suppliers, to deliver value to customers and stakeholders.

By adopting this holistic view, organizations can better understand how different components interact and impact one another, fostering collaboration and enhancing the overall quality of service delivery. It encourages organizations to view service management as a system that involves not just isolated processes or technological solutions but a comprehensive framework that supports effective service management and continuous improvement.

This approach is vital for modern organizations that need to stay agile and responsive in a rapidly changing environment, as it better aligns IT services with business needs and facilitates innovation and adaptation.