Which of the following is a common service management challenge addressed by ITIL?

Misalignment between IT and business goals is indeed a common service management challenge addressed by ITIL. This challenge highlights the importance of aligning technology services with the overall objectives and strategy of the business. When IT does not effectively support or integrate with the business goals, it can lead to inefficiencies, wasted resources, and missed opportunities for growth. ITIL emphasizes the need for continual communication and collaboration between IT and business stakeholders to ensure that the services provided meet the needs of the organization effectively.

By focusing on this alignment, ITIL helps organizations to develop practices and processes that ensure IT services are not just technically sound but also strategically relevant, thereby driving value and enabling business outcomes. This is fundamental to fostering a culture of collaboration and to ensuring that technology serves as an enabler for achieving business objectives, rather than a separate entity.

The other options, while they may represent challenges in service management, do not encapsulate the strategic alignment focus that ITIL addresses as thoroughly as the misalignment between IT and business goals.