Which term describes the series of steps an organization takes to deliver products and services?

The term that best describes the series of steps an organization takes to deliver products and services is "value stream." A value stream encompasses all the activities and actions needed to design, create, and deliver a product or service to the customer, highlighting the flow of value from the beginning to the end. It focuses on the sequence of steps that add value to the product or service and can be analyzed for efficiency and improvement opportunities.

Value streams are integral to understanding how work gets done in an organization and provide insight into how to optimize processes, reduce waste, and increase customer satisfaction. By mapping out the value stream, organizations can see their operations from the customer's perspective, ensuring that the steps taken contribute positively to the final outcome.

In contrast, other terms like "value chain" typically represent a broader concept related to the various activities companies engage in to deliver value, including sourcing, production, and logistics, without as strong a focus on the flow of work. "Business process" refers to any structured set of activities or tasks that produce a specific service or product, but it may not capture the end-to-end flow of value as clearly as a value stream does. Similarly, "service lifecycle" pertains more to the stages a service goes through from inception to retirement and