Why is alignment between IT and business essential in ITIL 4?

Alignment between IT and business is essential in ITIL 4 because it enhances the capability of IT to meet business objectives. This alignment is foundational to ensuring that IT services and practices effectively support the overarching goals of the organization. When IT understands the business's needs, priorities, and strategic direction, it can develop, deliver, and improve services that not only function optimally but also drive value for the business.

This strategic partnership helps ensure that investments in technology and resources are fully aligned with desired outcomes, thus fostering a culture of collaboration and shared understanding. Consequently, IT can respond proactively to changes within the business environment, leading to more effective service delivery and improved customer satisfaction.

By focusing on the enhancement of IT capabilities to satisfy business needs, organizations can better utilize their resources, drive innovation, and maintain competitive advantage. This approach also encourages the continuous improvement of processes, aligning them more closely with the changing dynamics of business strategy and customer expectations.